Return & Refund Policy
At VELÉ, we are committed to maintaining high standards of quality and craftsmanship. Please read this Return & Refund Policy carefully before placing an order.
Returns
Due to the nature of artificial jewellery and hygiene considerations, returns are not accepted once an order has been delivered.
We request customers to carefully review product descriptions, images, and details before making a purchase.
Refund Policy
Refunds are not applicable for any purchases made on VELÉ.
Refunds will not be provided in the following cases:
Change of mind after purchase
Incorrect product selection by the customer
Minor variations in colour, texture, or finish due to lighting, photography, or screen resolution
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please notify VELÉ within 7 days of delivery.
To raise a request, please provide:
Order ID
Clear images or videos of the product
Unboxing video (mandatory) for verification
Once verified, VELÉ may offer:
A replacement, or
A Gift Card of the same value
The final decision rests solely with VELÉ.
Gift Card Policy
Gift cards will be issued for the same value as the product
Gift cards can be used for future purchases on our website
Gift cards are non-transferable and cannot be redeemed for cash
Validity details will be shared at the time of issuance
Order Cancellation
Orders can be cancelled only before dispatch.
Once an order has been shipped, cancellation requests will not be accepted.
Non-Refundable Items
The following items are non-refundable and non-returnable:
Products purchased during sale or promotional offers
Customised or altered products (if applicable)
Gift cards or discount vouchers
Shipping Charges
Shipping charges are non-refundable once an order has been dispatched.
In cases of approved damage or defect, return shipping costs will be covered by VELÉ.
Contact Us
For any return or refund-related enquiries, please contact VELÉ:
Email: info@veleindia.shop
Phone: +91 9468883869